Airport Transfers | Fort William | Oban | Glasgow | Prestwick | Edinburgh | Inverness

Terms and Conditions

 

Transport Services

Smoking Policy

We have a strict No Smoking policy. It’s illegal for passengers or drivers to smoke in our vehicles.

Pets Policy

We have a No Pets Policy. At our discretion sometimes special arrangements can be make for the transport of dogs over long journeys. However, if our vehicle turns up for a transfer and we find you have a pet without letting us know at the time of making your booking, it’s likely that we will cancel your transfer and any deposit paid will not be refundable.

Deposits

To confirm any booking, a deposit payment will be required. A booking will only be confirmed upon receipt of cleared funds. We don’t offer provisional bookings. Deposit payments are locked to a specific agreed hire and are non-transferable to any other bookings. Payments arriving when we no longer have availability will be refunded. Payal payments will be refunded minus any costs incurred from Paypal. Cheques will be returned by post. Deposits are non-refundable in the event of the cancellation of any pre booked hire.

Payments in Full

On some occasions Payment in Full will be requested. The booking will be confirmed when full payment is received and funds are cleared. Payments arriving when we no longer have availability will be returned. Payal payments will be refunded minus any costs incurred from Paypal. Cheques will be returned by post. If a Paid in Full transfer is canceled, 70% of the full amount will be returned by cheque or by Paypal minus any Paypal fees incurred. Cancellations within 48hours of the transfer time will result in 50% of the transfer cost being refunded by cheque or Paypal minus any Paypal fees incurred without exception.

Agreed Itineraries & Prices

Our quotations are firm in price provided that the client has supplied us with the correct itinerary information. Any extra time or distance traveled because of incorrect travel details supplied will be charged at our standard rates. Please make sure you check all your details before making a payment for your booking.

Extra Charges

Parking costs, ferry fares, tolls, meals, refreshments, etc. are not included in any hire quotation unless specifically stated otherwise. It’s the responsibility of our clients to meet these costs incurred, unless agreed otherwise in writing.

Customer Initiated Departure Delays

In the event that clients for whatever reason purposely delay our departure after their arrival to an Airport, Rail Station, Ferry Terminal or any agreed rendezvous point for in excess of 15 minutes, waiting time will be incurred at a flat rate of £0.50 (50 pence) per minute. For Example, if our clients decide to keep our vehicle/driver waiting to settle a grievance or dispute with their Airline or Rail Company over lost luggage, this additional waiting time will be charged.

Non Scheduled Stops

Scheduled Stops for any journey are incorporated into the price quoted to clients. It’s entirely up to the discretion of our company as to whether or not a Non Scheduled Stop can be incorporated into any given hire given the vehicles planned timetable for that working day.

Non Scheduled Stops will incur Waiting Time being charged by the minute at £0.50 (50 pence) per minute. If the stop incorporates extra mileage this will also be charged in addition directly to our client at a rate per mile specific to the vehicle used. The scheduled Stops section in our quotations is clearly visible. Please make us aware of any intended stops over the course of your journey from the outset of your enquiry to save disappointment on the day.

Invoices

Only applicable to account customers. The credit terms we offer to account customers are non negotiable. If we do not receive payment within the agreed timescale, no further transfers will be undertaken until payment is received as cleared funds. No exception will be made to this policy.

Vehicles Supplied

We reserve the right to change any vehicle booked provided the standard of vehicle is closely similar or of a better class. We reserve the right to sub contract bookings out to other reputable companies, when circumstances dictate, provided they can supply a closely similar type of vehicle or a vehicle of a better class.

Passenger Behavior

We reserve the right to refuse travel, or expel passengers from our vehicles, if our driver considers a passenger or passengers to be behaving in an antisocial, aggressive, threatening or verbally abusive manner. Both verbal and physical abuse will be reported to the authorities and prosecution will be sought to the maximum extent of the law.

Luggage / Baggage Requirements

Clients are deemed responsible for correctly informing us about the amount and weight of luggage that will be transported with them. We have the right to refuse transport in the event that your luggage is in excess of initially agreed baggage items. We will not intentionally overload any vehicle for the safety of our passengers, drivers and other road users. We reserve the right to refuse transport of items of luggage that we consider to be of a damaging or noxious nature, so if your not sure, please ask us first.

Estimated Traveling Time

Traveling time is estimated by us as accurately as possible and is of an approximate nature, which can be affected by traffic conditions on any given day.

Traffic Delays

In the event of unavoidable traffic delays caused by road accidents, extreme traffic conditions, canal swing bridges, ferries and road works, etc. we will not be held responsible. We will not be held liable for delays out with our control causes by third parties contracted on your behalf or directly by yourself.

Flight/Train Delays

In the event that our clients flight, train or sailing is delayed we will wait for up to 1 hour at no additional cost. Waiting time in excess of 60 minutes will be charged at £0.50 (50 pence) per minute. If a flight or a train is over two hours late, the contract between us and the clients will be terminated. No refunds will be offered or given.

No Show Bookings

When we dispatch a vehicle and a driver to Airports, Railway Stations & Ferry Terminals, etc to transfer clients, we are effectively honoring our part of the contract between us and the client (The Booking). If for any reason our clients have missed their flight connection, train, or sailing, etc, or simply did not arrive at the meeting location, we will endeavor to make enquiries to ascertain whether they were onboard the arriving flight, train or ferry.

Failing this, we will send out a call over the tannoy (public address system), if available, in a bid to make contact. If we still have not made contact with our clients, we will consider ourselves to have honoured the contract between the client and us to the best of our ability and consider the booking cancelled. No refund will be offered or given.

It’s very important to make sure clients have given us the correct mobile contact number and that, when possible, this phone will be switched on to enable us to contact clients, if circumstances dictate.

Holiday Home Accommodation

Oakview Chalet Terms & Conditions

To secure a booking we must receive a deposit of 20% as cleared funds. Provisional bookings are not offered. If your deposit arrives and we no longer have availability, your cheque will be returned by post or, if you paid via Paypal, your payment will be returned via Paypal minus any Paypal fees incurred. The outstanding balance must be paid in full no later than 120-days prior from the booking date. An invoice will be sent out prior to this time. Cancellation at any point within the 120-day period does not warrant any refund at all. Bookings made within 120 days of the booking date are required to be paid in full.

Accommodation

Oakview Accommodates 2 persons only without exception.

Parking

Oakview has parking for one vehicle only without exception. Oakview does not provide parking for your visitors.

Your Visitors

Visiting hours are between 9am till midnight. If you have visitors outwith these hours, we will view this as having overnight guests which is not permitted under our terms and conditions.

Pets Policy

Oakview has a strict No Pets policy.

Breakages

In the event of damage to the property or contents caused by clients we will seek compensation to the full extent of the repair or replacement costs of which you will be legally liable. However, we don’t consider the breakdown of any electrical appliance through general wear and tear as a breakage.

Bring to our Attention

In the event that you are not completely satisfied with anything regarding the let of Oakview Chalet, we request that you notify us immediately in order for us to have an opportunity to address your concerns. Failure to disclose your concerns to us during the letting period will forgo any future compliant procedure.

 

 

 

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